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Clinical Administrator

This role reports directly to the Executive Assistant to The Clinical Team and will work alongside the Client Care Team and the Credit Controller assisting with all types of administration duties. We are looking for a proactive, enthusiastic and approachable person who is a great team player but is also able to self-motivate.

Client Care experience, excellent interpersonal skills and the ability to multi-task are a must. This role is ideally suited to an RVN looking for a change of career or an experienced administrator with experience of working in a veterinary environment.

The role consists of a 40 hour week with varying shifts to cover Monday - Friday, 8am - 7pm. Occasional weekend work may be needed, with a day off given in lieu.

Your duties will include:

  • Liaising with clinicians to obtain accurate treatment estimates.
  • Producing consent forms and sending to clients ahead of appointments.
  • Proofing of patient bills to ensure they are accurate when presented to clients.
  • Assisting in running the Neurology Video Consulting service.
  • Assisting in monitoring of multiple email inboxes.
  • Processing of insurance claims and dealing with resulting queries.
  • Assisting with debt chasing/collection when needed.
  • Proof reading of referral letters.
  • General administrative support for the clinical and operations teams.
  • Providing support/cover for the Client Care team when needed.



Strong computer skills and comfortable working with a variety of office systems;

High attention to detail, accuracy and ability to follow through on tasks; starter-finisher

Proficiency in MS Office (Outlook, Excel and Word, in particular);

Emotionally Intelligent with high level of self-awareness and resilience

Excellent time management skills and the ability to prioritise workload;

Strict confidentiality

Strong organisational skills;

A positive attitude and the ability to work efficiently in a fast-paced environment while maintaining high quality of work

Experience in maintaining clinical protocols and compliance

Adaptable in fast paced, ever-changing environment

Experience in the veterinary industry, preferably clinical

Collaborative team-working

For the right person, we will provide:

  • A strong focus on employee wellbeing and mental health, including regular sessions with industry-specific resilience, stress management and performance coaches.
  • A wide range of employee benefits, including private healthcare allowance, monthly wellbeing allowance and supply of fresh fruit delivered to the practice.
  • A nurturing, friendly and supportive working environment.
  • Competitive salary, commensurate with experience
  • Role-related training and development
  • Social Events
  • Pension
  • 4 weeks holiday plus bank holidays

If you are a team player wanting to make a difference, looking to work in a fun and nurturing environment with great training, development opportunities and a strong focus on employee well-being then we want to hear from you.

If you are interested in joining our dynamic and supportive team, please send your CV and covering letter to careers@hamiltonspecialists.vet

Job Title
Clinical Administrator
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