At Hamilton Specialist Referrals, we are always striving to improve our services. For this reason we would highly value any feedback on your experience with us that you may be willing to give.

Whilst we endeavour to provide an outstanding service to both our patients and our clients, we also accept that we are all human, nobody is perfect and that complaints will occasionally arise.

If you have a serious concern, please direct your comments in writing to the Operational Support Manager in the first instance via accounts@hamiltonspecialists.vet. We will aim to acknowledge receipt of the complaint within seven days. We will attempt to resolve any complaint verbally, but if a written response is required we will indicate the likely timescale for investigation of the complaint and for a full written response to be provided.