If you have pet insurance, you should be able to claim back some, or all, of the costs of your pet's treatment with us. We do not routinely claim directly from the insurance company as we ask clients to pay for their pet’s treatment at the time of collection, but we are very happy to assist you in claiming back your fees.
In order to make a claim against your insurance, please bring along a claim form at the time of your pet's appointment. These can usually be downloaded from your insurer's website, or you may need to call them to request a form. Please ensure that you have filled in all relevant sections and signed the form before handing in to us, as this will help to expedite the claims process.
Once you have made payment for your pet's treatment with us, we will process and submit the claim promptly to your insurers. Where possible, we will submit the claim digitally. For your information, we may keep a copy of the claim form and your insurance details on file to assist if there are any future queries regarding the claim.
As the claim we submit we will be a continuation for the initial treatment you have received at your regular veterinary practice, we would advise putting a claim through with them prior to your visit here. If, however, our claim is received first this should not cause a problem and any fixed excess should be deducted from the first claim received. Please be aware that we cannot include treatment carried out elsewhere in the claim we submit.
If you have any concerns about whether treatment will be covered, we would advise you to contact your insurer prior to your initial visit to us. Likewise, they will be able to advise you on any deductions made against your claim once payment is made to you.
In the occasional instances where clients cannot pay us personally and claim their money back from their insurers, we may consider a direct insurance claim after making checks to ensure that there is adequate policy cover. Direct claims will only be considered on a case-by-case basis and must be agreed by HSR prior to treatment being carried out. Full terms and conditions will be be provided.