Updated policies - Find out all the information about our updated policies at the bottom of the page.

For Owners

We understand that taking your pets to an unfamiliar referral hospital can be a very stressful time

We truly care about each and every animal. That compassion is evident from the first appointment, right through to the final consultation

We understand that taking your pets to an unfamiliar referral hospital can be a very stressful time as an owner and have therefore made the process as stress-free as possible, not only for our patients, but for you as a client too.

Your visit

For Owners

  • How do I get referred? - We are a referral only hospital, which means your usual vet needs to refer your pet into us for an appointment.

  • What is a Veterinary Specialist? - Fully qualified, recognised veterinary specialists are analogous to Consultants in human medicine 

  • Your referral journey - We believe that clients should understand the journey they and their pets will undertake, before they will arrive for their appointment 

  • Payment options and Terms and Conditions - We believe in transparency, which is why our payment options and terms and conditions are readily available to clients 

RCVS Practice Standards

Our  practice has been accredited under the RCVS Practice Standards Scheme.

 

Find out more information about how our standards provide you with the reassurance that you and your pet are receiving the best service from a caring and professional team within a professional practice environment. 

 

Find out more here
Return to all