Your initial consultation with our Specialists will be at least 45 minutes, so as to allow plenty of time for a thorough discussion surrounding your pet’s condition and treatment options. Although we will not always know if your pet definitely requires surgery until they have been assessed, we are usually able to perform surgery or further investigations on the same day if necessary. It is vitally important to us that our clients feel part of the process and solution for their pets and we therefore want to make it clear that you, as the owner, always have the final say on whether or not you wish to proceed with any further treatment after your consultation.
If you do elect to proceed with further investigations and/or surgery, your pet will usually be able to stay with us straight after your consultation. Staying at the vets is rarely easy for pets, which is why we have paid great attention to the design of our kennels and dedicated cat ward.
Every spacious crate has a glass door, enabling pets to stay in a bar-free atmosphere, including our extra-large walk-in kennels. The lighting and ventilation systems provide as much natural light and fresh air as possible to keep the environment fresh and relaxing. We have set aside quiet kennels for more nervous patients and have installed a Sonus sound system for those dogs who prefer to have the radio on for background noise. We have a modern, glass fronted lift for dogs who are unable to climb stairs to allow easy access to our physiotherapy and hydrotherapy suites.